Privacy Policy

1. Introduction

Welcome to Eternal Rift Quazor Hotel. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand our practices regarding your personal information.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Identification information (government-issued ID, passport details)
• Payment information (credit card details, billing address)
• Reservation details (check-in/check-out dates, room preferences, special requests)
• Guest preferences and service history
• Emergency contact information

2.2 Automatically Collected Information

• Website usage data (IP address, browser type, pages visited)
• Device information (device type, operating system)
• Location data (with your consent)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third-party booking platforms, travel agencies, corporate accounts, and other business partners.

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your reservations and stay
• Providing hotel services and amenities
• Processing payments and billing
• Communicating with you about your reservation or stay
• Personalizing your experience and improving our services
• Marketing and promotional communications (with your consent)
• Compliance with legal obligations and regulations
• Security and fraud prevention
• Analytics and business operations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who assist us in operating our business, including payment processors, IT service providers, and marketing agencies.

4.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4.4 With Your Consent

We may share your information with your explicit consent for specific purposes not covered in this policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and employee training
• Secure payment processing systems
• Regular backup and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected.

Guest registration information is typically retained for 7 years in accordance with Canadian regulations. Marketing preferences are retained until you opt out or close your account.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service provider
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing of your information

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver personalized advertisements
• Preference Cookies: Remember your settings and preferences

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Governing Law

This Privacy Policy is governed by the laws of British Columbia, Canada, and applicable federal Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Any disputes arising from this Privacy Policy will be subject to the jurisdiction of the courts of British Columbia, Canada.